Job Description

About Us

EUROPEAN DYNAMICS (ED) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.

The Role

We currently have a vacancy for an Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.

Key Responsibilities

• Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
• Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
• Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
• Reporting activities;
• Handle incoming calls using ServiceNow and task management;
• Create relevant documentation as well as user manuals.

Requirements

• University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
• Excellent experience with IT user support;
• Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
• Excellent experience with Confluence and Jira;
• Experience with service delivery activities & reporting;
• Excellent experience with user support documentation, including the creation of SOPs and user manuals;
• Experience with Backup and restore and system administration in Linux/Windows;
• Good Knowledge of cloud environments and deployments would be an asset (Preferably AWS);
• Experience with Task Automation and DevOps would be considered an asset;
• Excellent command of the English language.

Benefits

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (156830/07/2026).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

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